Privacy Policy

Privacy Policy

Last updated: 10 November 2026

1. Introduction

Bulgaria Estates Ltd. (“Bulgaria Estates”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit https://bg-estates.com, submit an inquiry, request a property consultation, or use our real estate services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection legislation.

2. Who We Are

Company: Bulgaria Estates Ltd.

Website: https://bg-estates.com

Registered address: Bulgaria, Plovdiv, Yane Sandanski 8

Company registration number (EIK): 115894411

Contact email: sales@bg-estates.com

Bulgaria Estates Ltd. is the data controller responsible for the personal data described in this policy.

3. Personal Information We Collect

Depending on how you interact with our website and services, we may collect:

  • Contact information: Name, email address, telephone number and preferred communication method.

  • Property information: Property location, type, expected selling price, descriptions and other details voluntarily provided.

  • Inquiry information: Messages, consultation requests and correspondence.

  • Transaction information: Information reasonably necessary to facilitate property viewings, negotiations and transactions.

  • Technical information: IP address, browser information, device information and website usage data, where collected through our website or service providers.

Please avoid submitting sensitive personal information or identification documents through our general inquiry forms unless specifically requested through an appropriate secure process.

4. How We Use Your Information

We may process personal information to:

  • Respond to property inquiries and consultation requests.

  • Contact property owners about selling or renting their properties.

  • Evaluate properties and discuss potential marketing strategies.

  • Connect interested buyers with suitable properties.

  • Arrange property viewings and facilitate negotiations.

  • Provide real estate services and manage client relationships.

  • Maintain the security and functionality of our website.

  • Comply with applicable legal and regulatory obligations.

  • Send marketing communications where we have an appropriate legal basis.

We do not use information submitted through consultation forms to subscribe you automatically to marketing newsletters.

5. Legal Basis for Processing

Depending on the circumstances, we rely on the following GDPR legal bases:

Pre-contractual steps and contractual necessity: To respond to requests concerning potential services, prepare agreements and provide services you have requested.

Legitimate interests: To manage relevant business communications, maintain client relationships, protect our website and respond to inquiries where those interests are not overridden by your rights.

Legal obligations: To comply with applicable accounting, tax and other legal requirements.

Consent: Where consent is required, such as for certain marketing communications or non-essential cookies and tracking technologies.

Where processing is based on consent, you may withdraw it at any time without affecting processing lawfully carried out before withdrawal.

6. Sharing Your Information

Where necessary and lawful, we may share relevant personal data with:

  • Authorized Bulgaria Estates employees and representatives.

  • Website hosting, email, IT and customer relationship management service providers.

  • Professional advisers and transaction-related service providers, where appropriate.

  • Other parties involved in a property transaction, where necessary and supported by an appropriate legal basis.

  • Public authorities where disclosure is legally required.

Service providers acting on our behalf are expected to handle personal information securely and in accordance with applicable data protection requirements.

We do not sell personal contact information to third-party marketing companies.

7. International Data Transfers

Some of our technology providers or business activities may involve processing personal data outside the European Economic Area (EEA).

Where such transfers occur, we will use an applicable legal transfer mechanism and appropriate safeguards as required by GDPR, including adequacy decisions or approved contractual safeguards where relevant.

Information about applicable safeguards may be requested using the contact details in this policy.

8. How Long We Keep Your Information

Bulgaria Estates Ltd. retains personal information only for as long as necessary to fulfill the purposes for which it was collected.

We apply the following retention periods:

  • General inquiries and consultation requests: Up to 12 months after our last meaningful interaction, unless an ongoing business relationship or another lawful reason requires longer retention.

  • Active clients and property transactions: For the duration of our business relationship and, where necessary, afterward to meet applicable legal obligations or establish, exercise, or defend legal claims.

  • Accounting and legally required records: For the periods prescribed by applicable Bulgarian and European legislation.

  • Marketing information: Until you withdraw your consent or object to direct marketing, as applicable.

Once personal information is no longer required, we securely delete or anonymize it, unless further retention is required by law.

You may request the deletion of your personal information at any time, subject to applicable legal exceptions.

When personal information is no longer required, we will delete it or anonymize it where appropriate.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies where necessary to provide essential website functionality, maintain security, and improve the visitor experience.

Cookies are small text files that may be stored on your device when you visit a website.

Depending on the services enabled on our website, cookies may include:

  • Essential cookies: Required for website functionality, security, and technical operations.

  • Preference cookies: Used to remember certain visitor settings, where enabled.

  • Analytics cookies: Used to understand website traffic and visitor interactions, where enabled.

  • Marketing cookies: Used to measure advertising effectiveness or support relevant advertising, where enabled.

Where required by applicable law, we request your consent before placing or accessing non-essential cookies or using similar tracking technologies.

You may manage your cookie preferences through the consent controls available on our website, where applicable, or through your browser settings.

Disabling certain cookies may affect website functionality.

For information about the specific cookies and third-party technologies used on this website, please refer to our cookie consent interface or any applicable cookie information provided on the website.

10. Your Data Protection Rights

Subject to applicable legal conditions, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your information.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests, including direct marketing.

  • Request data portability where applicable.

  • Withdraw consent where processing relies on consent.

  • Lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us using the email address listed in Section 2.

You may also contact the Bulgarian Commission for Personal Data Protection:

Website: https://www.cpdp.bg

11. Data Security

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration and disclosure.

However, no method of internet transmission or electronic storage can guarantee absolute security.

12. Third-Party Websites

Our website may contain links to external websites, including property portals, social media platforms and third-party services.

We are not responsible for the privacy practices of independently operated third-party websites. We encourage visitors to review their respective privacy policies.

13. Automated Decision-Making

[CONFIRM WHETHER ANY SOLELY AUTOMATED DECISION-MAKING OR PROFILING WITH LEGAL OR SIMILARLY SIGNIFICANT EFFECTS IS USED. IF NONE IS USED, STATE THAT CLEARLY.]

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data processing activities or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Bulgaria Estates Ltd.

Email: sales@bg-estates.com

Website: https://bg-estates.com